Refund Policy

Last updated: November 14, 2026

This policy applies to all purchases in web apps operated by Hissa Kyrylo, individual entrepreneur (Ukraine), trading as Lumero Apps (“we”, “us”). Payments are processed by our merchant of record, Paddle or Creem, depending on the app.

1. Full refund within 14 days

You can get a full refund of any payment if you request it within 14 days of the date you were charged. This applies to:

• one-time purchases;
• the first payment of a subscription, including a trial or introductory period;
• the first charge after a trial converts to a paid subscription;
• subscription renewals.

You do not need to give a reason, and your first request is enough.

2. How to request a refund

Option 1: email us

Write to support@lumeroapps.com, ideally from the email address you used at checkout. To help us find your order quickly, include the name of the app, or the date and amount of the charge, or the order number from your receipt.

Option 2: contact the merchant of record

• Paddle orders: look up your purchase at paddle.net or reply to your Paddle receipt.
• Creem orders: use the support link in your Creem receipt.

3. What happens next

• We confirm your refund by email and process it through the merchant of record, usually within 2 business days.
• The money goes back to the original payment method in the original currency. Depending on your bank, it usually appears on your statement within 5 to 10 business days.
• When a subscription payment is refunded, we also cancel the subscription so you are not charged again, unless you ask us to keep it.

4. Cancelling a subscription

You can cancel a subscription at any time, online, in a couple of clicks:

• using the cancellation or “manage subscription” link in your receipt or any billing email;
• in your account inside the app, where available;
• for Paddle orders, at paddle.net; or
• by emailing support@lumeroapps.com, and we will cancel it for you.

Cancellation stops all future charges, and you keep access until the end of the period you have already paid for. If you cancel during a trial, you will not be charged. Cancelling does not refund a payment by itself: if you were charged within the last 14 days and want your money back, ask for a refund as well and we will do both.

5. After 14 days

Payments older than 14 days are generally not refundable, and cancelling stops future charges only. If something went wrong, for example a duplicate charge or a product that did not work, write to us anyway and we will make it right.

6. Before you dispute a charge

If you don't recognize a charge from LUMERO APPS, please contact us first: a refund through us is usually faster than a bank dispute. If you believe your card was used without your permission, also contact your bank.

7. Your legal rights

This policy does not limit any rights you have under the law of your country, including the right of withdrawal for consumers in the EU and UK. Where the law gives you more, you get more.

8. Contact

Hissa Kyrylo, individual entrepreneur (Ukraine), trading as Lumero Apps
6 Klovskyi descent, apt. 16, Kyiv 01001, Ukraine
Email: support@lumeroapps.com